Job Description

Manage branch operations to meet goals and objectives for branch sales, profitability, and customer perception in the local market.

Reporting Relationship

  • This position reports to the HVAC Division Manager
  • The Assistant Branch Manager, Counter Sales Associate and Warehouse Associate report to the Branch Manager.

Job Duties

  • Manages the Customer Experience
  • Ensures customers receive prompt, professional service, in person and over the phone by establishing standards and monitoring quality on a daily basis.
  • Works directly with customers during busy times and with key customer accounts.
  • Works in conjunction with Outside Sales to determine customer needs and implement and follow through on established programs.
  • Provides information regarding customer buying habits and needs to Outside Sales on a regular basis.
  • Performs outside sales calls as necessary.
  • Develops relationships and rapport with customers to establish win-win partnerships. Strives to know names of principals of all customers.
  • Maintains the highest standards in cleanliness and appearance of the showroom, warehouse and exterior of the facility.
  • Ensures showroom merchandising and appearance contribute to sales goals.
  • Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

Detailed Responsibilities

  • Establishes, communicates and models performance expectations of all branch team members.
  • Ensures expectations are met by monitoring reports, gathering feedback from customers, observing performance and taking corrective action or rewarding employees as necessary.
  • Performs formal staff reviews on an annual basis, as well as informal coaching throughout the year.
  • Ensures team members are up-to-date and knowledgeable regarding branch operations and the company as a whole by holding regular meetings, and continually providing information and status reports.
  • Regularly monitors performance against goals and take corrective action where necessary.
  • Manages branch inventory to ensure security, accuracy. Ensures cycle counting program is implemented per established procedures.
  • Oversees product returns and warranty processing, balancing customer requests with company guidelines and procedures.
  • Oversees warehouse and delivery operations, including receiving, labeling and put-away and order fulfillment. Creates and monitors delivery schedules to ensure accurate, on-time delivery of product.

Key Skills

  • Ability to lead by example and model expected employee behaviors
  • Knowledge of management principles, including recruiting, hiring, training and development, delegating, coaching, and evaluating employees.
  • Knowledge of wholesale distribution branch operations, including order fulfillment, inventory control, customer service, showroom merchandising, shipping and receiving and sales.
  • Ability to provide consistent, quality customer service
  • Proficient in MS Office (Word and Excel).
  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and solving problems.
  • Ability to develop and use systems for organizing information.
  • Knowledge of governmental regulations as applied to product distribution, including OSHA regulations, Worker’s Compensation, Hazardous Materials Handling.
  • Ability to demonstrate considerable tact and diplomacy in dealing with others and maintain relationships.

Minimum Requirements

  • High School diploma or GED
  • College business degree preferred
  • 2 years’ experience in branch operations management in a wholesale environment; or equivalent combination of education & experience


  • 401K with company matching
  • Vacation time
  • Holiday pay
  • Monthly bonuses
  • And more!

Apply Today!

Branch: Dallas