Counter Sales Associates- Allen

Job Description

Fissco Supply is a leading Texas wholesale distributor of Air Conditioning, Heating, and Refrigeration (HVAC/R) equipment and parts. We currently have an opening for a Counter Sales Associate.

Detailed Responsibilities: 

• Answer incoming customer telephone calls and provide customer service, including will-calls, special orders, and deliveries
• Responds to all customer inquiries on products, and their application to provide the customer with timely accurate service
• Answer incoming customer telephone calls and provide customer service, including will-calls, special orders and deliveries
• Maintain showroom, displays, customer courtesy area, stock merchandising areas, face shelves, remove litter, etc.
• Assists customers in the selection of products by effectively communicating product and service offerings over the phone or in person
• Uses the software to provide information on pricing, availability, and alternate product selection to complete customer transactions
• Ask for the sale and go after additional sales
• Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty
• Uses the software to efficiently record or process orders, faxes, returns, and quotes
• Assists the customer with loading product into the customer's vehicle
• Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems
• Participates in required training to ensure proper compliance with HAZMAT and refrigerant when processing transactions
• Processes warranty claims for defective product
• Performs inventory cycle counts
• Other duties as assigned